You have several options:

• Visit or contact a branch.
• Use the Live Chat service.
• Update your address, phone number, or email address via the My Account: 
  • Under My Information, choose the Submit Change Request button.

This option is not currently available in the mobile app.

Visit a library branch or apply online if you're 18 or older.
Note: If you've had a physical card but can't find it, contact your home branch to check if you're eligible for a replacement.

• Apply for a full-service card
  
  • Visit a branch with proof of identification to receive a physical library card, which can be used at all branches. You can check out and place holds on physical items.

• Apply for an online account
  • Online accounts provide access to the catalog, mobile app, and various resources. Accounts expire every 5 years and do not include a physical card, limiting some services.
    • For example, Interlibrary Loan (requesting items the library doesn't own) is not available.

Full-service library accounts, including online-only accounts, expire every 5 years to ensure we have the most up-to-date information on file. See exceptions below.

Exceptions: A temporary account is valid for 3 months. Libraries Southwest cardholders should contact their home parish library for details. Mobile users (OverDrive) have a 1-year validity, with no renewals.

Renew Your Account

Expired accounts must be renewed in person. Staff will verify that your account information is current. Please bring a photo ID and proof of address.

Outstanding Balances

All balances must be paid before accounts can be renewed or items checked out, including both physical and electronic materials. Any linked accounts must also be free of fines. Outstanding fines can be paid through the online payment service. Blocked and barred users must visit a local branch to resolve their account.

Did you purchase an item and now need a refund?

If you've already paid for it, bring the item and your receipt to the library. Refund requests must be made within 6 months of payment. The Calcasieu Parish Police Jury will process and mail the refund.

This service is offered at several of our branches. For more details, please contact the following library locations. 

Central Library
301 W. Claude Street, Lake Charles, LA
(337) 721-7116

Moss Bluff Library
261 Parish Road, Lake Charles, LA
(337) 721-7128

Sulphur Regional Library 
1160 Cypress St., Sulphur, LA
(337) 721-7141

Our branches offer fax, scanning, and printing services, as well as laptop, iPad, and hotspot checkouts, WiFi service, and charging stations. Refer to this page for details. 

Additional services include curbside pickup and use of rooms for meetings, studying, etc.

Due to the rising cost of background checks, we discontinued our volunteer program. 
However, we'd LOVE to have you as a FRIEND!

What's a Friend of the Library? Friends of the Library, Calcasieu are parish residents who work together to help the Calcasieu Parish Public Library, including all branches and Library To-Go, better serve the community. View membership options and the awesome benefits that help your library!

Patrons may donate funds to purchase library materials in memory of someone or in honor of someone. They may make general suggestions regarding the subject.

Materials are selected and bought by the Collection Development Coordinator.
A bookplate is placed in the material, and when it is sent to the library branch, the donor and the honoree’s family are notified.

Direct donation of actual materials is discouraged as these are often not in compliance with collection selection rules regarding currency, authority, etc.

Gifts of money are always welcome and appreciated. Specific recommendations from the donor are honored as far as the suggestions enhance subject areas of need within the collection and follow the Collection Development Policy selection guidelines. Collection Development Policy Selection Guidelines

Print and complete the donation/memorial form then bring it to your local branch.

Donations & Memorial form

Donations are only being accepted by the Friends of the Library at the Central Branch and the Westlake Branch. The library accepts unrestricted, irrevocable gifts of books and other library materials.

Central Branch 
301 W. Claude St., Lake Charles
Tuesdays: 10:00 AM – 12:00 PM
Sundays: 2 PM - 4 PM during their regularly scheduled book sale hours
Contact (337) 721-7116.

Westlake Branch 
937 Mulberry Street, Westlake
Thursdays: 12:00 PM - 4:00 PM during their regularly scheduled book sale hours

NOTE: If book sale staff is limited, donations will not be accepted. Please contact the Westlake Branch in advance at 337-721-7113.

Your donations are accepted with the understanding that they’ll be added to the collection following the Material Selection Plan.

The library reserves the right to sell or otherwise dispose of gifts and donated materials through branch book sales, the Friends of the Library book sales, recycling, or disposal services.

Calcasieu Parish Public Library will not assign a value to donated gift materials. However, the library will stamp or sign the patron’s list of items for X number of books, boxes of books, books-on-tapes, etc., which you can use for tax purposes.

View details for each resource.

You've searched the online catalog and Loanshark and were unable to find what you needed. Request or suggest that we purchase the item to add to our collection.

How?  

Log into Loanshark then use the Blank ILL Request option located near the top left-hand corner of the screen. View additional details.

NOTE: This service is available only to Calcasieu Parish residents or those with an LSW card who use it within Calcasieu Parish. It is not available to temporary users or online accounts that have not been upgraded to full-service status. Additionally, your library card must be in good standing to access this service.

The Library follows a set of criteria based on professional standards and approaches. We build a collection appropriate for our role in the community, providing materials for both informational and leisure purposes. View CPPL's Collection Development Policy.

Similar to how items are added in the collection, the Library applies the same selection criteria to suggestions and requests. We may be unable to fulfill certain interlibrary loan requests if no lending library has the item available (IV. SELECTION, E. Suggestions & Requests). Additionally, we may not be able to purchase an item if it is unavailable from an approved vendor (IV. SELECTION, G. Purchasing). View CPPL's Collection Development Policy.

The library removes library materials that are damaged, no longer in circulation, or contain outdated information.

This process is essential to free up shelf space for new materials that are in demand by library users. Removed items are either recycled through local Friends of the Library book sales, donated to non-profit organizations, or disposed of through Team Green of Southwest Louisiana.