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If you've replaced your library card or changed your email, which resources are affected by these changes?

Freading
LOST CARD/REPLACEMENT CARD
Once you log in with a new card number, you're considered a new user. All checked out content is lost.

CHANGED EMAIL ADDRESS
Email not tied to account.
FAQ
Freegal Music
LOST CARD/REPLACEMENT CARD
With a new card, you'll be treated as a new patron.
It'll even appear as if app users have lost all your music, as it is tied to your previous barcode.
The vendor is unable to transfer any data from old library card number to the new one.
A suggestion is to back up your music so that you may reclaim it from your old barcode. See HELP.
You will also need to rebuild any created playlists and wish lists.

CHANGED EMAIL ADDRESS
Change notification email under My Account---Notifications.
FAQ
hoopla
LOST CARD/REPLACEMENT CARD
Update card number (or pin) in Settings--Library section.

CHANGED EMAIL ADDRESS
You will need previous email address for login. Click on email address (top right) to change address.
Otherwise, you'll either need to set up a new account with a new email address or contact your branch for further assistance.
FAQ/Help
Kanopy
LOST CARD/REPLACEMENT CARD
Update card number via Dashboard > Edit Library Card.

CHANGED EMAIL ADDRESS
Update address via Dashboard > Edit Profile.
Support
Library Elf
LOST CARD/REPLACEMENT CARD
Add replacement ID, and remove lost ID in account.

CHANGED EMAIL ADDRESS
My Account---Sign-in tab--enter new address---Save.
A confirmation email will be sent. Please confirm.

CLOSE ACCOUNT
Sign in - My Account - Close Account
FAQ
Loanshark (Interlibrary Loan)
LOST CARD
Alert staff when you have replaced your library card. The new card number and any existing ILL requests will need to be updated within this service.

CHANGED EMAIL ADDRESS
You may change it under "Your Account" > "Your Profile" in Loanshark.
Help
Mango
CHANGED EMAIL ADDRESS
Updated info underneath the Profile section.
Support
OverDrive/Libby
LOST CARD/REPLACEMENT CARD
Alert staff when you have replaced your library card.
The card # needs to be merged with lost card so that holds/checkouts can be transferred.

CHANGED EMAIL ADDRESS
Email is enabled when placing holds. You may change it during the hold process.

INSTANT DIGITAL CARD (MOBILE NUMBER)
Details.
Help
Udemy (Gale)
Instructions below are for a Gale user account - aka non Google or Microsoft account.

FORGOT PASSWORD
Select Need help signing in? > Forgot password? on the sign-in page

CHANGE EMAIL ADDRESS
Email gale.technicalsupport@cengage.com for assistance.

Additional support
Help/Support (access link after logging in)