Lost Card or Replacement Card:
Once you log in with a new card number, you're considered a new user. All checked out content is lost.

Changed Email Address:
Email not tied to account.

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Lost Card or Replacement Card:

With a new card, you'll be considered a new patron. It may appear as though you’ve lost all your music, as it’s linked to your previous barcode.

The vendor is unable to transfer any data from your old library card number to the new one.

We recommend backing up your music so you can recover it from your old barcode. Users will need to rebuild any playlists and wish lists you've created.

For assistance, refer to freegalmusic+ help.

Changed Email Address:
Change notification email address under "My Account" then "Notifications".

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Lost Card or Replacement Card:
Update card number (or pin) in Settings, then in the Library section.

Changed Email Address:

You'll need your previous email address to log in. To update your email address, click on the email address in the top right corner.

If you no longer have access to your old email, you'll need to create a new account with a new email address or contact your branch for further assistance.

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Lost Card or Replacement Card:
Update card number through the dashboard, then "Edit Library Card".

Changed Email Address:
Update address via the dashboard, then "Edit Profile".

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Lost Card or Replacement Card:
Add replacement ID then and remove lost ID in account.

Changed Email Address:
View "My Account", "Sign-in" tab, enter a new address, then click "Save".
A confirmation email will be sent, so please confirm.

Close Account:
Sign in, then view "My Account", then click "Close Account".

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Lost Card
Alert staff so that the new card number and any existing ILL requests can be updated within this service.

Changed Email Address
Change under Your Account > Your Profile.

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Changed Email Address:
Update email address in the "Profile" section.

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Lost Card or Replacement Card:
Alert staff so that library cards can be merged and holds and/or checkouts can be transferred.

Changed Email Address:
Email notifications are enabled when placing holds. Feel free to update your email address during the hold process.

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NOTE: The instructions below are users who signed up with a Gale account, not a Google or Microsoft account.

Forgot Password:
Select "Need help signing in?", then "Forgot password?" on the sign-in page.

Change Email Address:
Email gale.technicalsupport@cengage.com for assistance.
Additional support

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