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Ways Managing Account

My Account
      • Users may either visit a local library branch, contact Live Chat, or reset your pin via the online catalog.
      • NOTE: A preferred email address must be on file at the library to DIY reset.
      • You must reset pin within an hour of receiving the confirmation email. Otherwise, you'll need to repeat the reset process.
      • If you don't have an email address on file, contact Live Chat or a library branch.
      • Yes. Reset it via the online catalog.
      • You do need your old pin number in order to change to a new one.
    • Received Notices

      • When your hold is available for pickup.
      • Checked out items will be overdue in 3 days.
      • When items are overdue as well as bill notices.
      • The number on the caller ID will be 337-721-7116.
      • If the message gets cut off at the beginning of the recording, it will repeat.

      Set notification options within the catalog

      • Log in to My Account with library card number and PIN.
      • View the My Information tab.
      • Scroll to the Contact Information and Preferences section.
      • Make edits underneath the Preferences section.
      • Click/tap the Submit Change Request button.
    • Received Notices

      • When your hold is available for pickup.
      • Checked out items will be overdue in 3 days.
      • When items are overdue as well as bill notices.

      If an existing email is on file, it can be edited under My Information within the online catalog.

      Set notification options within the catalog

      • Log in to My Account with your library card number and PIN.
      • View the My Information tab.
      • Scroll to the Contact Information and Preferences section.
      • Make edits underneath the Preferences section.
      • Click/tap the Submit Change Request button.
    • Received Notices

      • When your hold is available for pickup.
      • Checked out items will be overdue in 3 days.
      • When items are overdue as well as bill notices.

      How to receive notices

      • Opt into this service by contacting your local library branch or DIY via My Information within the online catalog.
        • Log in to My Account with library card number and PIN.
        • View the My Information tab.
        • Scroll to the Contact Information and Preferences section.
        • Make edits underneath the Preferences section.
        • Click/tap the Submit Change Request button.
All about Items
      • Item(s) can be renewed twice if no holds.  
      • Items are automatically renewed two days before their due date unless there is a hold.
      • Items are automatically renewed twice. 
        • Exceptions: Dolls, take-home laptops/iPads, and hotspots.
      • OverDrive eBooks and eAudiobooks can be renewed online through the Libby app.

      ADDITIONAL OPTIONS:

      With an email address on file, we can notify you 3 days prior to the item (s) becoming overdue.

      • Return items to any library location regardless of where the item was originally checked out.
      • Drop the items at the designated return areas.
        • If after hours, use one of our drop boxes.
        • Exception: Laptops, iPads, hotspots, cake pans, American Girl BeForever Dolls, and Sensory backpacks can't be returned in drop boxes.
      • A courtesy email is sent two (2) days before an item is due back to the library.
      • If the item is not returned by the due date, an overdue notice is sent the following day.
      • A second overdue notice is sent when the item is one (1) week overdue.
      • When materials are fifteen (15) days overdue, a bill for the cost of replacing the item (s) is sent to the cardholder.
      • Cardholders with items fifteen (15) days overdue will have their borrowing privileges blocked until the items are returned.
    • State Laws on confidentiality prohibits the library from allowing anyone but yourself from picking up items that you have on hold unless we have your permission for others to pick up your items. This permission must be noted in our computer system.

      • Check with a staff member for assistance.
      • We have an automated system that will contact you when your hold is ready for pickup.
      • Opt-in to SMS Messaging option. This option includes notifications for holds, bills, and overdue material.
      • We normally keep holds on the "hold shelf" for 5 days. For extensions, please contact the pickup location for assistance.
      • With a valid email address on file, we'll notify you about the available hold.
      • Get notified via text message by signing up for SMS notifications via My Account--My Information.
      • No limits on the number of holds.
      • Limit on the number of items that you may check out at one time.
      • We offer hold suspensions.

      eContent (eBooks or eAudiobooks from OverDrive)

      • Limit of 10 holds total per library card.
        • This includes any items that you have recommended, items you already have on hold, and holds that are available but haven't been checked out. 
    • (Dec. 2019): We no longer charge fines for most items.

      • Exceptions: Devices, device peripherals and other in-demand, high-cost items such as hotspots, laptops, Dolls, and backpacks.

      • Laptops, hotspots, and iPads are $10 for each overdue with a maximum fee of $70.
        • There is no grace period.
        • There is a $25 charge for placing laptops, hotspots, iPads, backpacks, dolls in the book drop.
        • You may accrue additional fees on items that need repair or or damaged.

      BLOCKED ACCOUNT

      • User owes $25.00 or more in fines or fees on account.
      • Lost items on account, and item cost is $25 or more.
      • Fines of any amount blocks users from checking out a laptop.

      PAY FINES

      Item Daily Fine Max Fine
      Dolls .25 $5
      Take-home laptops/iPads $10 $70
      Hotspots $10 $70
      In-Library Laptops (Central Library) $5 per hour $45
      Sensory Backpacks .25 varies/backpack (replace if lost or damaged)