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MANAGING YOUR ACCOUNT

RENEW YOUR LIBRARY CARD

  • Users may renew their library account over the phone, through LIVE CHAT, or visit a library.
    • Staff will need to verify that all information in your account is up-to-date.
    • If visiting a library branch, please provide proof of address.
  • Find additional information here.

My Account
    • What is a PIN?


      Forgot PIN?

      • Visit a branch, contact Live Chat, or reset a PIN via the online catalog.
        • A preferred email address must be on file at the library to DIY reset.
          • Reset PIN within an hour of receiving the confirmation email. Otherwise, you'll need to repeat the reset process.
      • Don't have an email address on file?
        • Contact a branch or use Live Chat.

      Can I change it? 

      • Yes, but you'll need your old PIN to do that.
      • Reset it via the online catalog > My Information > Change Logon.
    • Received Notices

      • When a hold is available for pickup.
      • Checked-out items will be overdue in 1 day.
      • When items are overdue as well as bill notices.

      The number on the caller ID will be 337-721-7116. If the message gets cut off at the beginning of the recording, it will repeat.


      Set notification options within the catalog

      • Log in to My Account with your library card number and PIN.
      • View the My Information tab, and scroll to the Contact Information and Preferences section.
      • Make edits underneath the Preferences section.
      • Click/tap the Submit Change Request button.
    • Received Notices

      • When a hold is available for pickup.
      • Checked-out items will be overdue in 1 day.
      • When items are overdue as well as bill notices.
      • 30 days prior - library card will expire.

      If an email address is on file at the library, it can be edited under My Information within the online catalog.


      Set notification options within the catalog

      • Log in to My Account with your library card number and PIN.
      • View the My Information tab and scroll to the Contact Information and Preferences section.
      • Make edits underneath the Preferences section.
      • Click/tap the Submit Change Request button.
    • Received Notices

      • When a hold is available for pickup.
      • Checked-out items will be overdue in 1 day. 
      • When items are overdue as well as bill notices.
      • 30 days prior - library card will expire.

      How to receive notices

      • Opt into this service by contacting your local branch or DIY via My Information within the online catalog.
        • Log in to My Account with your library card number and PIN.
        • View the My Information tab and scroll to the Contact Information and Preferences section.
        • Make edits underneath the Preferences section.
        • Click/tap the Submit Change Request button.
All about Items
      • Item(s) can be renewed twice if no one else is waiting for it (aka hold).   
      • Items are automatically renewed two days before their due date unless there is a hold.
      • Items are automatically renewed twice. 
        • Exceptions: Dolls, take-home laptops/iPads, and hotspots.
      • OverDrive eBooks and audiobooks can be renewed online through the Libby app.

      ADDITIONAL OPTIONS:

      • Visit or contact a branch or use Live Chat.
        • Please have the items (books, etc.) along with your library card handy.
      • Access the online catalog to view My Account - Checkouts.
      • Use our mobile app to access your account.

      With an email address on file, we can notify you 3 days prior to the item (s) becoming overdue.

      • Return items to any branch regardless of where the item was originally checked out.
      • Drop the items at the designated return areas/drop boxes. 
        • If after hours, use one of our drop boxes.
        • Exception: Laptops, iPads, hotspots, cake pans, American Girl BeForever Dolls, and Sensory backpacks can't be returned in drop boxes.
      • A courtesy email is sent 2 days before an item is due back to the library.
      • If the item is not returned by the due date, an overdue notice is sent the following day.
      • A second overdue notice is sent when the item is 1 week overdue.
      • When items are 15 days overdue, a bill for the cost of replacing the item (s) is sent to the cardholder.
      • Cardholders with items 15 days overdue will have their borrowing privileges blocked until the items are returned.
    • State Laws on confidentiality prohibit the library from allowing anyone but the cardholder from picking up items that you have on hold unless we have your permission for others to pick up your items. This permission must be noted in our computer system.

      • Check with a staff member for assistance.
      • We have an automated system that will contact you when the item (s) are ready for pickup.
      • Opt-in to text (aka SMS Messaging) option.
        • This option includes notifications for holds, bills, and overdue material.
        • Sign up via the online catalog > My Account > My Information.
      • We normally keep holds for 5 days.
        • For extensions, please contact the pickup location for assistance.
      • With a valid email address on file, we'll notify you about the available hold.
      • No limits on the number of holds, but remember there is a limit to the number of items that you can check out
      • You may suspend your hold. Ask staff or DIY in the mobile app

      eBooks or audiobooks - OverDrive

      • Limit of 10 holds total per library card.
        • This includes any items that you have recommended, items you already have on hold, and holds that are available but haven't been checked out. 
    • As of December 2019, we are Fine Free with exceptions.  

      • Exceptions: devices, device peripherals, and other in-demand, high-cost items such as hotspots, laptops, Dolls, and backpacks.
      • Fines may be paid at a local branch or online.

      Item Daily Fine Max Fine
      Dolls .25 $5
      Take-home laptops/iPads $10 $70
      Hotspots $10 $70
      In-Library Laptops (Central/Iowa) $5 per hour $45
      Sensory Backpacks .25 varies/backpack (replace if lost or damaged)


      Laptops, hotspots, iPads, Backpacks, and Dolls

      • No grace period. 
      • $25 charge for returning items in the book drop.
      • Accrue additional fees for items that need repair or are damaged. 

      BLOCKED ACCOUNT

      • You owe $25 or more.
      • Until fines are paid, you are unable to check out items and/or use various library services such as using a computer.